Hi, thanks for reaching out 👋

To help me respond faster and more effectively (and protect focus time 🧠), I really appreciate if you can include everything relevant in your first message. This means:

• Say hello if you'd like, but then go straight to your question ^[1] ✍️
• Please do not use @ mentions in 1:1 chats — it will not speed up my response 🚫
• Include enough context for me to understand and act on it 🔍
  • For example: ticket number, what you've tried, what you're blocked on.
• If it’s urgent, feel free to say so 🚨. But otherwise, I’ll reply as soon as I’m able 💬

This saves time for both of us, and lets me give you a clearer answer without needing a full chat-style back-and-forth.

Here's an example:

Hey — quick question re: INC12345. We’re getting a timeout in step 2 of the pipeline after yesterday’s change. Logs here: link. Do you know if anything changed on your side?

Thanks for helping make things smoother! 🙏